Automatic social media replies for med spas
Price comments get your treatment menu and a link to book, by DM.
How it works
An Instagram reel from @lumenmedspa showing hands holding a dropper of facial serum. Its caption says: Comment PRICE for our prices. In the comments, jordan.t writes PRICE, and a reply from lumenmedspa, marked Author and sent automatically by VantaPay, says: We sent you a private message.
They comment the word
PRICE under an Instagram reel or a Facebook post. The public reply is optional.
An Instagram direct message from lumenmedspa, in reply to the comment, lists HydraFacial $175, Botox (per unit) $12+, Microneedling $300, with a Book button. The client taps it and answers: Booked for Saturday!
A private message with your prices
Your real services and prices, and a button to book.
The VantaPay Messages inbox lists three conversations: Jordan T. on Instagram tapped Book, Ana P. on Messenger asked about hydrafacial, Dre W. on Instagram left an email that went to Leads.
The thread lands in your inbox
Instagram and Messenger, next to the rest of your clients.
What it does
- Per-unit and per-syringe prices, as you set them
- A new med spa account starts Botox (per unit) at $12 and Dermal Filler (per syringe) at $650, both as starting points. The DM sends your list as written; how many units someone needs is for the consult.
- A reply that never improvises
- A keyword recipe sends the exact message you wrote, every time. For 'is this right for me?', point it at your New Client Consultation instead of an answer by DM.
- Deposits on the booking page
- Dermal Filler (per syringe) and Microneedling ask a $50 deposit in a new account, charged on the booking page when the time is picked.
What it doesn’t do
Keyword replies send only what you wrote, and nothing here replaces a consultation. It doesn't DM anyone who hasn't written first and isn't on WhatsApp yet.
Questions
How do I auto-reply Instagram price questions for my med spa?
Botox per unit, filler per syringe, a consult for new clients. VantaPay answers the comment in the DMs with your menu as you wrote it and a link to book.
Is it safe to auto-reply about treatments?
A keyword recipe sends only what you wrote — prices, the consult, the link. AI replies are optional and answer from your services and booking link; leave them off if you want every answer written by you.
If I run a Botox special, does the auto-reply change its price?
Not by itself. A recipe copies your services and prices as text when you create it, so after you change a price in Services, update the recipe too — or it keeps sending the old one.
Can it message clients who are due for a touch-up?
Not through Instagram: Meta only lets a business answer someone who wrote first. Win-back texts and emails are a separate tool in VantaPay, campaigns, with their own opt-in rules.
Where do the conversations go?
Into Messages, next to the rest of your clients, marked Instagram or Messenger. Your front desk takes over any thread from there.
The next HydraFacial reel gets its price question answered before the front desk can pick up the phone.
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