Support
Last updated: November 13, 2026 · VantaPay LLC, 29162 US Hwy 19 N, Clearwater, FL 33761
VantaPay is the booking, payments and staff software that shops run their day on — on the web at vantapayllc.com and in the VantaPay app for iPhone and Android. If something is not working, or you cannot get into your account, write to us and a person answers.
Get in touch
We read support email every business day, Monday through Friday. To get a useful answer on the first reply, tell us the email you sign in with, what you were doing when it went wrong, and — if it happened in the app — whether you are on iPhone or Android.
Before you write
These are the five we are asked most, and four of them you can settle faster than we can.
I cannot sign in
Use Forgot password on the sign-in screen; the reset link goes to the email address on the account. If that address no longer reaches you, write to us from any address and say which shop it is — we will not move an account to a new email without checking who is asking.
A payout has not arrived
Money moves through Stripe, not through us. The date and status of every transfer are in your Stripe dashboard, and that is the only place with the real answer — a first payout takes longer than the ones after it, and a missing bank detail holds the whole batch. If Stripe shows the payout as sent and your bank does not, it is your bank. Write to us if Stripe itself shows something we need to fix on the account.
A client did not get their reminder
Check the client's record: a mobile number that was typed with a digit missing, or a client who replied STOP to an earlier message, stops every message after it. The second one is the law, not a setting — we cannot turn it back on from our side, and the client has to text START.
The app looks out of date
Update VantaPay from the App Store or Google Play, then close it and open it again. The schedule, the clients and the register all live on the server, so nothing of yours is lost by updating or by signing out.
I want my data deleted
Ask on the data deletion page, which also tells you how to check the status of a request you already sent. What we keep afterwards, and for how long, is in the Privacy Policy: some records — the ones a tax authority or a card network requires us to hold — outlive the account, and the Policy says which.
Reporting a security problem
If you believe you have found a vulnerability, write to [email protected] with enough detail to reproduce it, and give us a chance to fix it before you publish. Do not use someone else's account or data to demonstrate it.
The rules that govern the service are in the Terms of Service and the Privacy Policy.