Let VantaPay answer your HVAC calls
Its AI takes the address, checks your service area and books the visit, in any language.
How it works
An incoming call on the Gulfline Air line from Linda, mobile. Accept is pressed and the screen turns into the in-call screen, with Vanta on the line.
Your line rings. Vanta picks up
Busy with a client or closed for the night, your calls still get answered.
The in-call screen with Live Captions: Linda asks for a ac repair visit, Vanta checks the calendar, offers 9:00 AM, a «Booked» notification drops in and the call ends.
It talks, checks your calendar and books
You can read the call live, word by word, while it quotes the price and writes it in.
AC repair visit · Linda drops into the calendar at 9:00, and the text «Gulfline Air: Linda, your appointment is confirmed for tomorrow at 9:00 AM. Reply STOP to opt out.» arrives in Messages on the caller's phone.
On your calendar. Confirmed by text
The appointment lands in your day and the client gets the confirmation before they put the phone down.
What it does
- The address, read back
- For a business that goes to the customer, it asks for the full visit address and reads it back to confirm before it books. It's saved on the client's file with the appointment.
- Your service area, before it offers a time
- As soon as it hears the address it checks whether you go there and what the travel charge is, and says it. Outside your area it doesn't book; it offers to have someone call back.
- The problem, in the caller's words
- 'AC blowing warm, house is 84°' goes into the visit notes, so the tech walks in knowing it's a no-cool call. With the home-service kit on, the visit also lands in Dispatch as a job.
What it doesn’t do
It's not a technician and doesn't diagnose a unit over the phone. It doesn't promise an arrival time outside your calendar, and the calls you mark as emergencies go to a person.
Questions
Who answers the phone at my HVAC company when everyone's on a job?
An AI does. It answers your line, takes the address, checks it's in your service area and books the visit into your calendar, in your caller's language.
Can an AI answering service book HVAC service calls?
Yes. It reads your live calendar, takes and confirms the visit address, checks your service area and writes the appointment in before the call ends. Nobody types it in afterwards.
What about after-hours and emergency calls?
You choose when it answers: always, only outside your hours, or only while you're busy on a booked job. The calls you mark as not for a machine it transfers to a person or flags for a callback.
What does it say about price?
What your service list says — a new HVAC account starts with Diagnostic / Service Call at $99, AC Tune-Up (single system) at $99 and an in-home estimate for a new system — plus the travel charge for that address, if you set one. It says the price before agreeing to anything.
Can it talk to my Spanish-speaking customers?
Yes. If a caller's first sentence is in Spanish, it answers in Spanish for the rest of the call, even if your line greets in English.
Forward the line before the next heat wave and let it book tomorrow's no-cool calls.
No setup fee · What VantaPay is · En español