Let VantaPay answer your med spa calls
Its AI books consults and treatments, texts deposit links and hands clinical questions to your team.
How it works
An incoming call on the Lumen Med Spa line from Erin, mobile. Accept is pressed and the screen turns into the in-call screen, with Vanta on the line.
Your line rings. Vanta picks up
Busy with a client or closed for the night, your calls still get answered.
The in-call screen with Live Captions: Erin asks for a hydrafacial, Vanta checks the calendar, offers 5:00 PM, a «Booked» notification drops in and the call ends.
It talks, checks your calendar and books
You can read the call live, word by word, while it quotes the price and writes it in.
Hydrafacial · Erin drops into the calendar at 5:00, and the text «Lumen Med Spa: Erin, your appointment is confirmed for Thursday at 5:00 PM. Reply STOP to opt out.» arrives in Messages on the caller's phone.
On your calendar. Confirmed by text
The appointment lands in your day and the client gets the confirmation before they put the phone down.
What it does
- Consults booked, not promised
- A new med spa account comes with a New Client Consultation. It books it into the calendar while the caller is still on the line.
- Deposits on injectables
- Dermal Filler (per syringe) asks a $50 deposit in a new account. After the caller agrees, it texts the deposit link during the call.
- The reason for the visit, written down
- What the caller wants and why goes into the visit notes, so the provider reads it before walking in.
What it doesn’t do
It's not a provider: it doesn't assess skin, recommend a treatment or answer clinical questions you've set it to hand off. And it doesn't pretend to be a person.
Questions
How does a med spa answer every call when the front desk is one person?
With an AI on the line. It books the consult and the treatment, texts the deposit link for filler, and hands the questions that need a provider to your team.
Will an AI receptionist give medical advice?
You define what it may do — book, quote your prices, send a deposit link — and which calls it must hand off. Questions that need a provider go to your team or get flagged for a callback.
Can it quote Botox?
It quotes the price in your list: Botox (per unit) at $12 as a starting point in a new account. How many units someone needs is for the consult, so that's what it books.
Is every call recorded?
The call opens with the notice that it's recorded, and every call leaves a transcript and an outcome you can read in the dashboard.
Tonight's 'do you have a HydraFacial this week?' gets booked before your front desk is back.
No setup fee · What VantaPay is · En español